Frameworks, diagnostics, and research built from 20+ years of enterprise CX across 148 countries. Anchored by the H.E.A.R.T. Framework™. Free diagnostics. Premium research. No filler.
Two free diagnostic tools. No registration. Both map findings to the H.E.A.R.T. Framework™ pillars so the output lines up with every other asset in the Hub.
Score your CX system across all five pillars of the H.E.A.R.T. Framework™. 12 questions. Takes under 4 minutes. Produces a pillar-by-pillar gap map and a recommended next step calibrated to your score.
Take the Pulse CheckA structured diagnostic that surfaces friction points across your customer journey. Describe your product, customer segment, and the stage you want to examine. Returns a pillar-by-pillar friction map in seconds.
Access Friction FinderEvery Hub asset maps to one of three clusters: CX Strategy, Churn Reduction, or Fractional CX Leadership. Practitioner-grade content for Series B–D operators. Registration unlocks the full library.
The five-pillar methodology underpinning every Customera engagement. Full pillar definitions, implementation sequence, and diagnostic criteria.
Root cause analysis, early warning signal design, and the renewal playbook for Series B–D SaaS companies.
The decision framework for Series B–D founders and COOs evaluating fractional CX leadership versus internal hire.
A practitioner's guide to CX diagnostic methodology: what to examine, how to score it, and how to prioritise the output.
The four structural reasons B2B SaaS onboarding deteriorates between Series A and Series C, and the operational fixes that hold.
Moving beyond NPS to a structured Voice of Customer architecture that produces actionable signals rather than vanity metrics.
Every article, playbook, and template in the Hub belongs to one of these clusters. Each cluster ties back to a pillar of the H.E.A.R.T. Framework™. Start with the one closest to the problem you are solving right now.
Clients on active Sprint, Accelerator, or Fractional engagements will have access to sprint outputs, diagnostic reports, implementation templates, and engagement-specific resources through a private login. Access credentials are provided at the start of each engagement.
One-time registration unlocks the full free library: frameworks, templates, guides, and all future free content. No recurring emails. No pitch sequence.
Your data is not sold or shared. Unsubscribe at any time. GDPR compliant.
The CX Intelligence Hub tells you where your CX system is breaking. The CX Diagnostic Sprint builds the 90-day plan that fixes it. Two weeks, one prioritised action plan, owned by an operator who ran CX for Fortune 500 companies across 148 countries.
Book a 30-minute diagnostic call